Terms & Conditions

Please find below the Terms & Conditions for businesses (“You”, The Business”) creating a listing on the Business Directory hosted by www.shoutout.wales and managed by Ferrycake Consultancy (“We”, “Us”, “Our Directory”). By continuing and creating a listing and using Our Directory, You are agreeing to these terms and conditions. If You do not agree to these terms and conditions, You must cease use of Our Directory and exit now.

  1. Business listing package are for a 12 months agreement, you may downgrade or cancel after 12 months by giving 1 month written notice. If you cancel within the 12 months you must pay the remaining outstanding periods.
  2. You may upgrade to another package at any time but you will be subject to another 12 months on the new package to take advantage of the benefits provided by the new package upgrade.
  3. We may amend package services/offering, from time to time, without prior notice.
  4. Ferrycake Marketing and PR reserves the right to cancel your showcase page and package at any time by giving one month written notice.
  5. Social media content (such as branded videos and animation) created by Shout Out Wales/Ferrycake to showcase your business are copyrighted to Ferrycake Marketing and PR. You may request permission for your own use at a reasonable set fee.
  6. You have 14-days cooling-off period from the day you place your order. Please notify us by email if you wish to cancel your order.
  7. The Business shall ensure that the details provided in the listing are accurate and kept up to date. The listing will be subject to review before being published. The Business will be able to log in and edit the listing details, and any edits will be reviewed again before being re-published. The Business may delete their listing, however if the deletion was unintentional the Business will be required to pay an administration fee of up to £25 in order to re-instate the listing.
  8. The Business must ensure that any categories and tags chosen for their listing accurately reflect their products and services and the areas in which their services are available. We reserve the right to remove any listing at our discretion that we deem to be inaccurate or unacceptable.
  9. The Business to be listed must operate and have an office based in Wales.
  10. Our Directory provides the opportunity for visitors to contact the Business via the contact form on the business listing page. The Business agrees to accept these emails generated via the website. We take no responsibility for the information transmitted to you via Our Directory.
  11. The Business shall not upload, post, email or transmit any unauthorised promotional or advertising materials or any other form of solicitation to users who make enquiries through Our Directory.
  12. The Business agrees to fully indemnify us and keep us fully indemnified against any loss damage or costs incurred by us as the result of the Business’s use of Our Directory howsoever and whensoever arising.
  13. These terms and conditions form a legally binding contract between the Business and us in relation to the use of our Directory. When the Business is contacted by a customer in relation to Services listed in Our Directory then the transaction for the supply of services is entered into between the Business and the customer on the Business’s terms and conditions or as otherwise agreed between the Business and the customer. We have no liability to the Business for the Business’s use of Our Directory and/or for a customer’s behaviour and payment and the Business contracts with a customer at the Business’s own risk.
  14. By listing your business you agree, on behalf of the Business, to receive periodic emails from Us.  We will not pass your contact details on to any third parties and will not send you information on behalf of third parties.
  15. All fees are paid monthly or yearly in advance and are subject to change without notice. We will not increase your fees once you have paid for a listing period with Us. If We do increase our fees before the end of your listing period then your fee will stay the same until You come to renew your listing, whereby You will be charged the current rate.  We reserve the right to terminate your contract at any point without prior notice should You breach these terms and conditions. Fees are non refundable.
  16. We reserve the right to restrict any category to only certain categories.
  17. We accept no responsibility or liability for any comments made against the Business’s listings via third party apps e.g. on social media.
  18. We will endeavour to make Our Directory available but cannot guarantee that it will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. The Business must not attempt to interfere with the proper working of any part of Our Directory and, in particular, the Business must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any part of Our Directory.
  19. We endeavour to be visible on social media platforms on a regular basis but cannot guarantee that it will operate continuously or without interruptions or error free and can accept no liability for its unavailability.
  20. For those who have signed up for social media shoutouts we anticipate to send between 12-20 postings per month across several platforms, but this may vary month to month depending on the type of content/media we have produced or reposting.
  21. Businesses can tag @shoutoutwales on Twitter for retweets. Retweets are not guaranteed,  Shout Out Wales will decide on the content to retweet or repost.
  22. Training workshops, networking and business events are held regularly and we may cancel or change dates and venue without prior notice, however, we will endeavour to inform you of any changes.
  23. Welsh businesses can send us news content and we will review and decide whether to use and promote on Shout Out Wales.
  24. We may alter these terms and conditions from time to time and post the new versions at www.shoutout.wales following which all use of Our Directory will be governed by that version. The Business must check the terms and conditions regularly.